- Legal
Refund Policy
7-day money-back guarantee
Every subscription plan includes a 7-day money-back guarantee starting from the date of purchase. If the service does not work for you within that window, you can request a full refund — no questions asked and no cancellation fees.
When you qualify
A refund is available when the service suffers a technical problem our support team cannot resolve, or when the service is materially different from what was described on this website. In most cases we will first try to fix the issue with you — if we cannot, you get your money back.
How to request a refund
Message our 24/7 support team on WhatsApp or email support@novastream.tv within 7 days of your purchase, including your order reference and a short description of the issue. We respond to refund requests within 24 hours.
How refunds are processed
Approved refunds are issued to your original payment method through our external checkout provider, typically within 5–10 business days depending on your bank or card issuer. Your subscription access ends when the refund is issued.
Exclusions
Refunds cannot be issued after the 7-day window has closed, or where the account credentials have been shared or resold in a way that exceeds the device limit of the purchased plan.